The 20th Customer Care Conference & Expo Edition
MEET OUR GAME
CHANGING SPEAKERS
Lead the future of customer care with trailblazing strategies from visionary experts.
LEAD WITH CARE
Over 90% of businesses are expected to compete primarily on the basis of customer care, surpassing traditional factors like product and price.
CUSTOMER CARE CONFERENCE & EXPO 20th Edition Experience:
Harness the power of emotional connections to build lasting customer relationships that foster loyalty and set you apart.
Navigate digital transformation with confidence, blending AI and automation with the human touch. Turn data into insights, feedback into strategy, and technology into seamless experiences.
Join a community of innovators shaping the future of customer care, where growth, excellence, sustainability, and impact converge.
2025 CORE AREAS & TOPICS
Keeping HUMAN FOCUS – by equipping customer teams to thrive in the age of AI.
Achieving STEADY GROWTH – by adopting agile, customer-centric strategies.
Ensuring FUTURE PREPAREDNESS – by reimagining contact center innovation.
Keeping HUMAN FOCUS
by equipping customer teams to thrive in the age of AI.
Achieving STEADY GROWTH
by adopting agile, customer-centric strategies.
Ensuring FUTURE PREPAREDNESS
by reimagining contact center innovation.
EMOTIONAL INTELLIGENCE IN THE AI WORLD | DIGITAL TRANSFORMATION VS. CX METRICS | SELF-SERVICE & AUTOMATION VS. CUSTOMER EXPECTATIONS | UNIFIED EX & CX STRATEGIES | BUSINESS INTELLIGENCE HUBS VS. COST CENTERS | AI-POWERED CONTACT CENTER PRACTICES
STRONGER TOGETHER
20 YEARS OF CUSTOMER CARE
COURAGE AND INNOVATION

For over two decades, we have built a transformative customer care community across Central and Eastern Europe.
Your passion drives our commitment to elevating this dynamic industry, and we thank you for being the heart of our journey.
WE ARE MORE POWERFUL
WHEN WE EMPOWER EACH OTHER
Launched over 15 years ago,
the Romanian Contact Center Awards is the first competition dedicated to the contact center industry, to inspiring customer care professionals and innovative brands that put people at the heart of ever business aspiration, leaving the world a brighter place.
In a time of robots and uncertain business climates, dedicated people who genuinely listen to the “voice”
of the customer are more important than ever.
JOIN US this year, as we elegantly celebrate passion, vision, and outstanding achievements at the 16th RCCA Edition, and reconnect with industry leaders.



EDUCATION
IS A SUPERPOWER
Are you a member of the academic community?
Secure your complimentary conference seat.
Professors & lecturers who are eager to share their wisdom and be a part of conference debates.
Students who are fuelled by empowering curiosity and aspire to grow and engage with leaders.
We saved 25 special seats (up to 5 free access passes/ educational institution) and warmheartedly invite you to send us an email that highlights why you wish to attend Customer Care Conference & Expo, and how it would benefit your future,
to madalina.vilau[at]market-insiders.com.
