The 20th Customer Care Conference & Expo Edition
MEET OUR GAME
CHANGING SPEAKERS
Lead the future of customer care with next-generation strategies from visionary experts.
LEAD WITH CARE
AI may handle up to 80% of routine customer care requests by 2029, yet over 79% of customers still prefer and value human interaction.
CUSTOMER CARE CONFERENCE & EXPO 21st Edition Experience:
Automation is everywhere. Real connection is rare.
The core differentiator is how we combine machine precision with human judgment to create service that feels fast, relevant, and unmistakably personal. Move beyond efficiency metrics and redesign customer care as a growth engine, where conversations become intelligence, data becomes strategic leverage, and technology becomes invisible but powerful.
Step into The Augmented Human Era.
Join the leaders who refuse to choose between tech and trust, building systems where both scale together.
2026 CORE AREAS & TOPICS
Strengthening HUMAN JUDGMENT – by equipping teams to excel alongside AI copilots.
Driving STRATEGIC GROWTH – by turning service into a real-time intelligence engine.
Building ADAPTIVE OPERATIONS – by reengineering hybrid customer care performance.
Strengthening HUMAN JUDGMENT
by equipping teams to excel alongside AI copilots.
Driving STRATEGIC GROWTH
by turning service into a real-time intelligence engine.
Building ADAPTIVE OPERATIONS
by reengineering hybrid customer care performance.
COGNITIVE AUGMENTATION IN SERVICE OPS | INTELLIGENT AUTOMATION VS. CUSTOMER TRUST | PROACTIVE CARE & PREDICTIVE ENGAGEMENT | ALIGNED EX & CX PERFORMANCE MODELS | SERVICE DATA AS A BUSINESS INTELLIGENCE ENGINE | NEXT-GEN CONTACT CENTER ECOSYSTEMS
STRONGER TOGETHER
21 YEARS OF CUSTOMER CARE
COURAGE AND INNOVATION
For over two decades, we have built a transformative customer care community across Central and Eastern Europe.
Your passion drives our commitment to elevating this dynamic industry, and we thank you for being the heart of our journey.
VOICES THAT LEAD
HEROES WHO DELIVER
Unity Drives Impact. Together, we raise the bar in Customer Care.
For over 16 years, the Romanian Contact Center Awards have celebrated the people and organizations that Elevate Care. From human dedication to AI acceleration, from flawless execution to visionary collaboration, RCCA honours those who turn conversations into loyalty and service into leadership.
We are truly grateful to everyone who has been part of this journey, to those we’ve seen grow, gain recognition, and push boundaries year after year.
JOIN US this year, as we elegantly celebrate passion, vision, and outstanding achievements at the 17th RCCA Edition, and reconnect with industry leaders.
AWARDS APPLICATION FEES
GALA EVENT FEE
WIN MORE.
THE ACTION.
MORE VALUE.
Early Bird
Ticket
WIN MORE.
THE ACTION.
MORE VALUE.
EDUCATION
IS A SUPERPOWER
Are you a member of the academic community?
Secure your complimentary conference seat.
Professors & lecturers who are eager to share their wisdom and be a part of conference debates.
Students who are fuelled by empowering curiosity and aspire to grow and engage with leaders.
We saved 25 special seats (up to 5 free access passes/ educational institution) and warmheartedly invite you to send us an email that highlights why you wish to attend Customer Care Conference & Expo, and how it would benefit your future,
to madalina.vilau[at]market-insiders.com.
