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The 20th Customer Care Conference & Expo Edition

NAVIGATING THE FUTURE OF
CUSTOMER CARE IN THE NEXT DECADE

21-22 MAY 2025, Orangerie Herăstrău

21-22 MAY 2025, Orangerie Herăstrău

CUSTOMER CARE 20.0

EMBRACE WHAT'S NEXT.
CONNECT PROGRESS
WITH PURPOSE

@CUSTOMER CARE CONFERENCE & EXPO

SPECIAL 20th ANNIVERSARY EDITION.

REGISTER NOW

Secure your
conference tickets.

LEAD WITH CARE

Over 90% of businesses are expected to compete primarily on the basis of customer care, surpassing traditional factors like product and price.

CUSTOMER CARE CONFERENCE & EXPO 20th Edition Experience:
Harness the power of emotional connections to build lasting customer relationships that foster loyalty and set you apart.
Navigate digital transformation with confidence, blending AI and automation with the human touch. Turn data into insights, feedback into strategy, and technology into seamless experiences.

Join a community of innovators shaping the future of customer care, where growth, excellence, sustainability, and impact converge.

2025 CORE AREAS & TOPICS

Keeping HUMAN FOCUS – by equipping customer teams to thrive in the age of AI.
Achieving STEADY GROWTH – by adopting agile, customer-centric strategies.
Ensuring FUTURE PREPAREDNESS – by reimagining contact center innovation.

Keeping HUMAN FOCUS
by equipping customer teams to thrive in the age of AI.
Achieving STEADY GROWTH
by adopting agile, customer-centric strategies.
Ensuring FUTURE PREPAREDNESS
by reimagining contact center innovation.

EMOTIONAL INTELLIGENCE IN THE AI WORLD | DIGITAL TRANSFORMATION VS. CX METRICS | SELF-SERVICE & AUTOMATION VS. CUSTOMER EXPECTATIONS | UNIFIED EX & CX STRATEGIES | BUSINESS INTELLIGENCE HUBS VS. COST CENTERS | AI-POWERED CONTACT CENTER PRACTICES

STRONGER TOGETHER

20 YEARS OF CUSTOMER CARE
COURAGE AND INNOVATION

For over two decades, we have built a transformative customer care community across Central and Eastern Europe.
Your passion drives our commitment to elevating this dynamic industry, and we thank you for being the heart of our journey.

Strategic Partners
Supporting Partners
Inspiration Partner
Media Partners
Powered By

WE ARE MORE POWERFUL
WHEN WE EMPOWER EACH OTHER

Launched over 15 years ago,
the Romanian Contact Center Awards is the first competition dedicated to the contact center industry, to inspiring customer care professionals and innovative brands that put people at the heart of ever business aspiration, leaving the world a brighter place.

In a time of robots and uncertain business climates, dedicated people who genuinely listen to the “voice”
of the customer are more important than ever.

 

JOIN US this year, as we elegantly celebrate passion, vision, and outstanding achievements at the 16th RCCA Edition, and reconnect with industry leaders.

RCCA Gala will take place on
May 22nd 2025.

Reach out for Awards Applications Info and empower others with your enlightening customer care story, while cultivating reputation for yourself, your team, and your brand.

Better Together Opportunities
Regular Fee: 405 Euro 20th Anniversary Discount Fee
Regular fee: 450 Euro 20th Anniversary Discount Fee
More Participants, More Benefits. 20th Anniversary Group & Sponsorship
337,5 Euro
375 Euro
Promotions
Early bird tickets include 2 DAY PASSES with 20% discount, conference folders and refreshments, and are VAT exclusive. Reach Out to secure this limited-offer before April 21st.
Standard tickets include 2 DAY PASSES with 20% discount, conference folders and refreshments, and are VAT exclusive. Seats are selling fast. Register Now.
Interested in sponsoring our business event or curious about strategic promo, public speaking opportunities, and special group offers? Get in touch and make the most out our exclusive 20-year anniversary promotions.
Early Bird Ticket
Regular Fee: 405 Euro 20th Anniversary Discount Fee
337,5 Euro
Early bird tickets include 2 DAY PASSES with 20% discount, conference folders and refreshments, and are VAT exclusive. Reach Out to secure this limited-offer before April 21st.
Standard Ticket
Regular fee: 450 Euro 20th Anniversary Discount Fee
375 Euro
Standard tickets include 2 DAY PASSES with 20% discount, conference folders and refreshments, and are VAT exclusive. Seats are selling fast. Register Now.
Better Together Opportunities
More Participants, More Benefits. 20th Anniversary Group & Sponsorship
Promotions
Interested in sponsoring our business event or curious about strategic promo, public speaking opportunities, and special group offers? Get in touch and make the most out our exclusive 20-year anniversary promotions.

EDUCATION
IS A SUPERPOWER

Are you a member of the academic community?
Secure your complimentary conference seat.

Professors & lecturers who are eager to share their wisdom and be a part of conference debates.

Students who are fuelled by empowering curiosity and aspire to grow and engage with leaders.

We saved 25 special seats (up to 5 free access passes/ educational institution) and warmheartedly invite you to send us an email that highlights why you wish to attend Customer Care Conference & Expo, and how it would benefit your future,
to madalina.vilau[at]market-insiders.com.

Be the first to get conference updates
and special ticket promotions!
Be the first to get conference updates
and special ticket promotions!

    EXPLORE NEW FRONTIERS
    IN CUSTOMER ENGAGEMENT.
     LEAD WITH INNOVATION.
    CONNECT WITH HEART.

    For event tickets, speaker slots, personalized Customer Care Conference & Expo partnership opportunities, or Romanian Contact Center Awards applications, get in touch via alexandra.cozma[at]market-insiders.com.

    For event tickets, speaker slots, personalized Customer Care Conference & Expo partnership opportunities, or Romanian Contact Center Awards applications, get in touch via alexandra.cozma[at]market-insiders.com.

    Keep Going