2024 May 16th
Biavati Events
A GLIMPSE INTO OUR HISTORY
The Romanian Contact Center Awards is the first event dedicated to the contact center industry in Romania, established 15 years ago.
Building a passionate community of practitioners, providers and customers, the awards acknowledge and celebrate the pursuit of excellence through vision and innovation, with particular emphasis on the people empowering our industry.
Looking back over the last years we remember outstanding results, authentic role models that inspired us, but most of all the smiles and excitement within the moments we have created. We are truly grateful for all the people that shared these moments with us, for being able to see them achieve recognition and watch their careers grow.
JOIN US this year as we celebrate the 15th edition!
It’s the perfect opportunity to showcase your company’s success and to gain valuable insights and inspiration to continue driving excellence in Customer Operations.
A GLIMPSE INTO OUR HISTORY
A SUMMARY:
14 award gala editions
510+ evaluated contestants
100+ represented companies
115+ participants per edition
41 AWARDS IN 2024
REPRESENTED INDUSTRIES:
TELECOM | FINANCE | IT&C | HEALTHCARE | UTILITIES | HR | CONSULTANCY | MARKETING RESEARCH | LAW | AUDIT | RETAIL | FMCG | BPO
WHY ATTEND
- Enhance brand visibility and credibility.
- Celebrate your employees‘ achievements and foster a sense of pride.
- Connect with industry leaders and potential partners.
- Gain recognition for your excellence and learn from industry best practices.
- Contribute to industry growth and inspire others.
MEET THE JURY
Mădălina Vilău
Romanian Contact Center Awards
Founder & Managing Director
@Marketing Insiders Group
MĂDĂLINA UCEANU
Senior HR & Executive Search Consultant,
Managing Partner
@CareerAdvisor
EDMONA POPA
Managing Director,
Business Consultant
ANDREEA SZILAGYI, Ph.D.
Leadership Coach, Career Counselor,
University Lecturer
@University Politehnica of Bucharest
RALUCA PĂDURARU
RCX Business Advisor,
Leadership & Team Coach & Facilitator
@Marketing Insiders Group
TIMELINE AND PRICING
2024 REGISTRATION OPTIONS
- Single Category registration: 485 EUR (plus VAT).
- Multiple Category registration (min. 4 from the same company): 460 EUR (plus VAT) per nominal registration entry.
- Gala Event participation: 145 EUR (plus VAT).
For more Romanian Contact Center Awards information, 2024 category registration, sponsoring, and partnering opportunities please contact Alexandra Cozma via alexandra.cozma@market-insiders.com | + 40 731 191 919.
2024 AWARDS CATEGORIES
PEOPLE EXCELLENCE AWARDS
- EXCELLENCE IN LEADERSHIP
- EXCELLENCE IN HR LEADERSHIP
- EXCELLENCE IN LEARNING AND DEVELOPMENT
- BEST CONTACT CENTER TEAM MANAGER
- BEST SUPPORT CENTER TEAM MANAGER
- BEST TELESALES TEAM MANAGER
PEOPLE EXCELLENCE AWARDS
- CUSTOMER CARE CHAMPION
- SUPPORT CHAMPION
- TELESALES CHAMPION
- LEARNING CHAMPION
- COMPLAINTS CHAMPION
- RETENTION CHAMPION
TEAM SPOTLIGHT AWARDS
- BEST EXTERNAL CONTACT CENTER
(LARGE, MEDIUM, SMALL) - BEST INTERNAL CONTACT CENTER
(LARGE, MEDIUM, SMALL) - BEST SUPPORT CENTER
(LARGE, MEDIUM, SMALL) - BEST TELESALES CONTACT CENTER
- BEST COMPLAINTS TEAM
- BEST RETENTION TEAM
- BEST USE OF CUSTOMER INSIGHTS
- SOCIAL MEDIA MASTERY
BUSINESS & PROCESS SPOTLIGHT AWARDS
- TECH IMPACT
- OPERATIONAL EFFICIENCY
- TALENT DEVELOPMENT PROGRAM
- BEST WORKPLACE
- BEST SOCIAL IMPACT
TECH SPOTLIGHT AWARDS
- AI INSIGHTS
- TECH INNOVATOR OF THE YEAR
- AI EXCELLENCE AWARDS
- AI-POWERED CUSTOMER EXPERIENCE
PARTNERSHIP SPOTLIGHT AWARDS
- INTERNAL IMPACTFUL COLLABORATION
- EXTERNAL IMPACTFUL COLLABORATION
- CUSTOMER-FIRST PARTNERSHIP
ALUMNI
2023 WINNERS
THE "PEOPLE" PILLAR
ELENA BORDEIANU
@ASCENSOS
BEST CC MANAGER
georgiana cordos
@BCR
best support center team manager
IOANA TANASE
@EVALUE INTERNATIONAL
BEST TELESALES TEAM MANAGER
BOGDANA PAULET
@ASCENSOS
BEST CC TEAM MANAGER
IULIANA VACULISTEANU
@SAMSUNG
BEST LEARNING SPECIALIST
VIOLETA BUZAT
@CARGUS
BEST CC ADVISOR
ALEXANDRA TURCULET
@BCR
BEST SUPPORT CENTER SPECIALIST
ALEXANDRA TANJALA
@EVALUE INTERNATIONAL
BEST TELESALES ADVISOR
2023 WINNERS
THE "BUSINESS" PILLAR
BEST CSR CAMPAIGN
BEST EXTERNAL CONTACT CENTER (LARGE)
BEST EXTERNAL CONTACT CENTER (MEDIUM)
BEST EXTERNAL CONTACT CENTER
BEST TECH SOLUTION PROVIDER
BEST INTERNAL CONTACT CENTER (LARGE)
BEST INTERNAL CONTACT CENTER (MEDIUM)
BEST INTERNAL CONTACT CENTER (SMALL)
BEST AI / RPA IMPLEMENTATION
BEST SOME DEPARTMENT (RETAIL)
BEST SOME DEPARTMENT (BANKING)
BEST INTERNAL CONTACT CENTER (MEDIUM)
BEST DEVELOPMENT PROGRAM
BEST SUPPORT CENTER (LARGE)
BEST SUPPORT CENTER (MEDIUM)
BEST TELESALES DEP
BEST INTERNAL CONTACT CENTER (MEDIUM)
BEST USE OF TECHNOLOGY
BEST PROCESS IMPROVEMENT
2023 WINNERS
THE "PARTNERSHIP" PILLAR
BEST INTERNAL PARTNERSHIP
&
BEST EXTERNAL PARTNERSHIP
&
BEST CX PARTNERSHIP
&
SPECIAL AWARD FOR EMPATHY CARE & SOCIAL IMPACT
&
