Andrei Călin has worked in Customer Experience (CX) for over 18 years across different industries. Throughout his career, he has led the implementation of new customer service tools and methods, improving how some of Europe’s big brands interact with customers.
Andrei’s philosophy centers on leading with kindness, courage, and curiosity, always striving to create exceptional experiences that make brands stand out and help people feel valued.
In his current role, Andrei focuses on innovation and digital development. He is tackling the challenges faced by industries that are experiencing big changes, helping them remain relevant in an ever-evolving future.
By combining his extensive customer care know-how with a forward-thinking approach, Andrei continues to advocate for positivity as a catalyst for change.
He is dedicated to developing strategies that not only meet customer needs and exceed expectations but also introduce pleasant surprises along the brand journey.
