Edmona is a dynamic voice in the future of customer care and team empowerment. With over 20 years of experience leading large teams and complex service operations. Her career spans multiple roles, but the constant has always been her focus on people: how they work, what motivates them, and how to support them in delivering great service.
She brings a practical view to the conversation on how technology and human connection can work together, not in competition, to shape the future of customer care. Her belief is that real customer care happens when we equip teams with the right tools and the trust to use them well.
A creative problem-solver and collaborative leader, Edmona has a track record of building high-performing teams and transforming operational challenges into opportunities.
Key Areas
Operational Optimization
People Leadership
Customer Innovation
Business Development
Change Management
Innovation in Human-Tech Integration
Business Transformation
