Ioana is a strategic transformation leader passionate about customer experience, innovation, and business agility.
With a sharp focus on delivering seamless, human-centered processes, she empowers organizations to evolve beyond silos and embrace synergy.
Currently driving transformation initiatives at Allianz Services, she plays a vital role in aligning cross-functional teams, integrating data-driven insights, and embedding customer-centric strategies that enhance operational excellence and elevate service delivery.
With a background in Customer Experience, Operations, and as an Executive MBA student, Ioana combines business acumen with a deep understanding of change leadership and digital transformation.
Whether optimizing journeys, introducing design thinking, or mentoring on customer excellence, she champions solutions that are measurable, scalable, and human.
Beyond her professional life, Ioana enjoys traveling, baking, and spending meaningful time with friends and family. She’s a strong advocate for continuous learning and experimentation—and lives by the motto: “Transformation begins where comfort ends.”
