Mădălina plays a paradigm-shifting role in the evolution of the customer marketing industry in Europe for over two decades, shaping multiple generations of leaders, building and growing a united and inspiring CX community that empowers businesses and people to thrive and make a positive impact.
Leadership Journey Highlights
Part of the 2024 ECCCSA Jury (European Contact Centre & Customer Service Awards).
Part of the 2024 ABSL Jury (Association of Business Service Leaders in Romania) – BPO & Shared Services Business Leaders Category.
Part of RBLC (Romanian Business Leaders).
Former Stevie Awards Jury Member – Sales & Customer Service Category.
Customer Insider Magazine Founder (previously Contact Center Magazine).
Romanian Contact Center Awards Founder.
Romanian CX Awards Founder.
Care Academy Founder.
Design Thinkers Academy Eastern Europe Partner.
Founder of the first local customer care, CX, and patient experience conferences.
Founder of the first European BPO Forum (Vienna) – contact center focus.
Coordinator of 7 international CX benchmarking studies, as Managing Partner of Mystery Shopping Agency.
Business Magazine Romania – Top Strongest Business Women (2015), Top Young Business Leaders (2014).
Key Areas
Customer Experience, Leadership, Experiential Training, Patient Experience, Market Research
Life Philosophy
“ Some people can’t believe in themselves until someone else believes in them first. ”
Good Will Hunting
