With over 14 years of driving customer care excellence, Valentina’s mission is to deliver unparalleled service levels, driving business process improvements to meet the dynamic needs of the market. Her approach fosters a culture of support and innovation, aligning the team efforts with the business vision, aiming to skyrocket customer satisfaction.
Her customer experience management work has been instrumental in refining escalation processes, ensuring every customer interaction adds value, and enhancing brand reputation.
Valentina is also a passionate business trainer, and her leadership skills empower teams to constantly exceed service benchmarks. She manages complex customer care ecosystems effectively with agile tactics and determination.
Key Areas: Performance Management, Customer Service, Team Management, Training, Customer Experience.
