Passionate service, support and operations leader who loves to bring the optimal combination of strategy, people, technology, and process together to deliver customer success and positive business impact.
With over 20 years of experience in leading global and regional services and support sales operations within shared service centers from IT and Telecom industries, she is energized by opportunities to have significant positive influence and impact on, and with others. Her main strength is to create, inspire and develop new organizations, with a proven record of 10 organizations size up to 350 people.
Global business exposure and remote management experience, building and leading teams and projects in Romania, Czech Republic, India and China, covering Asia, Americas, and EMEA.
Areas of Expertise
– Sales Business Operations
– Support Engineering
– Organizational Development
– Change management
– Forecast & Budgeting
– Customer Experience
– Shared Service Centers
– Outsourcing
