The 11th Customer Experience Forum edition will focus on Agile CX strategies and the 1st Romanian CX Awards competition. Join us on Oct. 16-17 in Bucharest!
MEET OUR GAME
CHANGING SPEAKERS
Raise the bar with exceptional CX hacks and stories from inspiring multidisciplinary leaders.
AGILE IS MORE
92% of companies that adopted agile CX strategies report increased flexibility and responsiveness to customer feedback.
The 11th CUSTOMER EXPERIENCE FORUM Edition is the strategic platform of choice for CX know-how exchange, enlightening niched debates, business networking, and operational optimization. For more than a decade, we are committed to advocate exceptional CX stories and people that shape the future of customer journeys, inspiring future-ready operational growth, empathy-led cultures, creative thinking, happier teams and customers.
2024 FOCUS AREAS & TOPICS
Adaptive MINDSET – fostering a culture of continuous innovation.
Personalized ENGAGEMENT – building customer relationships that last.
Technological EXCELLENCE – shaping the future with cutting-edge tools.
Adaptive MINDSET – fostering a culture of continuous innovation.
Personalized ENGAGEMENT – building CX relationships that last.
Technological EXCELLENCE – shaping the future with cutting-edge tools.
EMPLOYEE EXPERIENCE | CX TRANSFORMATION & METRICS | EMOTION AI & CUSTOMER SENTIMENT | THE NEW CUSTOMER DATA MAXIMISATION vs. CUSTOMER TRUST | CX LEADERSHIP
vs. HYBRID OPERATIONS | PATIENT EXPERIENCE | CX DESIGN & MANAGEMENT | THE FUTURE OF CUSTOMER MARKETING
DISRUPTIVE CUSTOMER MARKETING IS HERE TO STAY
Explore next-generation customer experience at CExp Forum. Meet pioneering minds and brands. Get strategic insights for business re-engineering, for more customer loyalty, and income stability. Spot valuable leads and partnerships.
CUSTOMER EXPERIENCE FORUM
DAY TWO WORKSHOPS
to Transform CUSTOMER EXPERIENCE. Rethink your CX approach from the inside out.
Development Advice & Resources
for CREATIVE Solutions. Reimagine challenges with innovative thinking.
EU & Adriana Muscalu, Exact Business Solutions
in Customer Care. Turn customers into brand ambassadors.
Marketing Insiders Group
Day 1 Pass 175 EURO
Day 2 Pass 220 EURO
Day 1 Pass 125 EURO
Day 2 Pass 157 EURO
Day 1 Pass 145 EURO
Day 2 Pass 183 EURO
Day 1 Pass 175 EURO
Day 2 Pass 220 EURO
Day 1 Pass 125 EURO
Day 2 Pass 157 EURO
Day 1 Pass 145 EURO
Day 2 Pass 183 EURO
EDUCATION
IS A SUPERPOWER
Are you a member of the academic community?
Secure your complimentary conference seat.
Professors & lecturers who are eager to share their wisdom and be a part of conference debates.
Students who are fuelled by empowering curiosity and aspire to grow and engage with leaders.
We saved 25 special seats (up to 5 free access passes/ educational institution) and warmheartedly invite you to send us an email that highlights why you wish to attend CExp Forum 2024, and how it would benefit your future,
to madalina.vilau[at]market-insiders.com.
11th edition
THERE’S MORE THAN ONE WAY
TO GET TO YOUR CUSTOMER’S HEART.
The first CX Awards Ceremony will be launched on October 17th 2024. Stay tuned for awards & jury application updates via Newsletter Subscription on customers.ro.
THERE’S MORE THAN ONE WAY
TO GET TO YOUR CUSTOMER’S HEART.
BUSINESS COMMUNITY
