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The 11th Customer Experience Forum edition will focus on Agile CX strategies and the 1st Romanian CX Awards competition. Join us on Oct. 16-17 in Bucharest!

11th edition

BALANCING CUSTOMER NEEDS TO EXCEED EXPECTATIONS WITH AGILE CX

16-17 OCTOBER, BIAVATI EVENTS BUCHAREST

16-17 OCTOBER, BIAVATI EVENTS

DISCOVER THIS YEAR’S TRANSFORMATION JOURNEY

@CUSTOMER EXPERIENCE FORUM

SPECIAL 2024 EDITION LAUNCH: ROMANIAN CX AWARDS

REGISTER NOW

Secure your conference tickets.

AGILE IS MORE

92% of companies that adopted agile CX strategies report increased flexibility and responsiveness to customer feedback.

The 11th CUSTOMER EXPERIENCE FORUM Edition is the strategic platform of choice for CX know-how exchange, enlightening niched debates, business networking, and operational optimization. For more than a decade, we are committed to advocate exceptional CX stories and people that shape the future of customer journeys, inspiring future-ready operational growth, empathy-led cultures, creative thinking, happier teams and customers.

2024 FOCUS AREAS & TOPICS

Adaptive MINDSET –  fostering a culture of continuous innovation.
Personalized ENGAGEMENT – building customer relationships that last.
Technological EXCELLENCE – shaping the future with cutting-edge tools.

Adaptive MINDSET –  fostering a culture of continuous innovation.
Personalized ENGAGEMENT – building CX relationships that last.
Technological EXCELLENCE – shaping the future with cutting-edge tools.

EMPLOYEE EXPERIENCE  |  CX TRANSFORMATION & METRICS  |  EMOTION AI & CUSTOMER SENTIMENT  |  THE NEW CUSTOMER DATA MAXIMISATION vs. CUSTOMER TRUST  |  CX LEADERSHIP
vs. HYBRID OPERATIONS  |  PATIENT EXPERIENCE  |  CX DESIGN & MANAGEMENT   |  THE FUTURE OF CUSTOMER MARKETING

DISRUPTIVE CUSTOMER MARKETING IS HERE TO STAY

Explore next-generation customer experience at CExp Forum. Meet pioneering minds and brands. Get strategic insights for business re-engineering, for more customer loyalty, and income stability. Spot valuable leads and partnerships.

Platinum Partners
Gold Partner
Agile Partner
Media Partners
Innovation Partner
Inspiration Partner
Strategic Partners
Powered By

CUSTOMER EXPERIENCE FORUM
DAY TWO WORKSHOPS

Use Your EMPLOYEE EXPERIENCE
to Transform CUSTOMER EXPERIENCE. Rethink your CX approach from the inside out.
OCT. 17 FACILITATORS Corina Neagu, DARE
Development Advice & Resources
Reframing the Problem
for CREATIVE Solutions. Reimagine challenges with innovative thinking.
Julien Zidaru, Design Thinkers Academy Eastern
EU & Adriana Muscalu, Exact Business Solutions
Put the CARE Back
in Customer Care. Turn customers into brand ambassadors.
Mădălina Vilău & Raluca Păduraru,
Marketing Insiders Group
STANDARD 2 Day Access 395 EURO
Day 1 Pass 175 EURO
Day 2 Pass 220 EURO
CX CHAMPION 2 Day Access 282 EURO
Day 1 Pass 125 EURO
Day 2 Pass 157 EURO
BETTER TOGETHER 2 Day Access 329 EURO
Day 1 Pass 145 EURO
Day 2 Pass 183 EURO
All ticket fee categories include conference folders and refreshments, and are VAT exclusive. Seats are selling fast. Register Now.
The 40% discountabove is applicable if your job title includes “Customer”, “Care”, or “Customer Experience”. Reach Out to secure the special CX offer. *”CX Champion” and “Better Together” discounts cannot be cumulated.
The 20% discount above is applicable if you book 3+ tickets for the same company. Reach Out to secure the special group offer. *”CX Champion” and “Better Together” discounts cannot be cumulated.
STANDARD 2 Day Access 395 EURO
Day 1 Pass 175 EURO
Day 2 Pass 220 EURO
All ticket fee categories include conference folders and refreshments, and are VAT exclusive. Seats are selling fast. Register Now. *”CX Champion” and “Better Together” discounts cannot be cumulated.
CX CHAMPION 2 Day Access 282 EURO
Day 1 Pass 125 EURO
Day 2 Pass 157 EURO
The 40% discountabove is applicable if your job title includes “Customer”, “Care”, or “Customer Experience”. Reach Out to secure the special CX offer. *”CX Champion” and “Better Together” discounts cannot be cumulated.
BETTER TOGETHER 2 Day Access 329 EURO
Day 1 Pass 145 EURO
Day 2 Pass 183 EURO
The 20% discount above is applicable if you book 3+ tickets for the same company. Reach Out to secure the special group offer. *”CX Champion” and “Better Together” discounts cannot be cumulated.

EDUCATION
IS A SUPERPOWER

Are you a member of the academic community?
Secure your complimentary conference seat.

Professors & lecturers who are eager to share their wisdom and be a part of conference debates.

Students who are fuelled by empowering curiosity and aspire to grow and engage with leaders.

We saved 25 special seats (up to 5 free access passes/ educational institution) and warmheartedly invite you to send us an email that highlights why you wish to attend CExp Forum 2024, and how it would benefit your future,
to madalina.vilau[at]market-insiders.com.

Be the first to get conference updates
and special ticket promotions!
Be the first to get conference updates
and special ticket promotions!

    NAVIGATE THE FUTURE
    OF CUSTOMER ENGAGEMENT.     SWIFTLY ADAPT. DEEPLY CONNECT.

    For event tickets, speaker slots, personalized Customer Experience Forum partnership opportunities, or CX awards applications, get in touch via alexandra.cozma[at]market-insiders.com.

    For event tickets, speaker slots, custom CExp Forum partnership opportunities, or CX awards applications, get in touch via alexandra.cozma[at]market-insiders.com.

    11th edition

    THERE’S MORE THAN ONE WAY
    TO GET TO YOUR CUSTOMER’S HEART.

    BUT HOW DO YOU KNOW WHICH WAY TO GO?
    / MARKET-INSIDERS.COM
    We’re curious how you do it and we’re eager to spot and share with the world the best customer experience stories from inspiring brands and people @ROMANIAN CUSTOMER EXPERIENCE AWARDS – 1st EDITION.
    A STRATEGIC PREMIERE FOR THE ROMANIAN BUSINESS COMMUNITY
    The first CX Awards Ceremony will be launched on October 17th 2024. Stay tuned for awards & jury application updates via Newsletter Subscription on customers.ro.

    THERE’S MORE THAN ONE WAY
    TO GET TO YOUR CUSTOMER’S HEART.

    BUT HOW DO YOU KNOW WHICH WAY TO GO?
    We’re curious how you do it and we’re eager to spot and share with the world the best customer experience stories from inspiring brands and people at ROMANIAN CUSTOMER EXPERIENCE AWARDS 1st EDITION.
    A STRATEGIC PREMIERE FOR THE ROMANIAN
    BUSINESS COMMUNITY
    Stay tuned. The first Romanian CX Awards Gala will take place this year! Reach out for Awards or Jury Info and get ready to apply with your CX story.
    Keep Going